Returns and Refund

SECTION 1 - RETURNS ELIGIBILITY

Our policy lasts 21 days from the date of delivery. If 21 days have passed since your purchase, unfortunately we cannot offer a refund or exchange.

To be eligible for a return, your item must be unused, uninstalled, and in the same condition that you received it. The item must also be returned in the original packaging including any accessories, documentation, and protective packaging supplied with the item.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

We reserve the right to refuse returns that do not meet these conditions.

SECTION 2 - RETURN ADDRESS

All approved returns must be sent to the following address:

Righteous Kombis
Parcel Collect 10180 99210
Unit 1, 181 Avoca Dr
Avoca Beach NSW 2251
Australia

Returns sent to any other address may not be accepted.

When lodging the return with the shipping carrier, customers must include the following contact details with the shipment:

Email: returns@righteouskombis.com.au
Phone: +61 488 838 454

Returns must only be sent after a return request has been approved by our returns team.

SECTION 3 - RETURN REQUEST PROCESS

All return requests must first be approved by our returns team.

Return requests must be submitted by email to returns@righteouskombis.com.au and must include:

  • Full name

  • Order number

  • Description of the issue or reason for the return

  • Clear photographs of the item

Our returns team will review your request and respond within two business days.

If your return request is approved you will be instructed to return the item to the address listed above. A copy of the return approval email must be included with the returned item.

Once the item has been returned, you must email our returns team with the tracking number and proof of lodgement.

After the returned item has been received, it will be inspected by our returns team to determine whether the return qualifies for a refund, exchange or store credit.

You will be notified of the outcome within three business days of the item being received.

Returns sent without prior approval may be refused.

SECTION 4 - CONDITIONS WHERE NIL OR PARTIAL REFUNDS MAY APPLY

Partial refunds or refusal of refund may occur in the following circumstances:

  • Items showing signs of use or installation

  • Items returned without original packaging

  • Items missing components

  • Items damaged after delivery due to incorrect installation or handling

  • Items returned more than 21 days after delivery

  • Items returned without prior return approval

  • Items returned that do not match the original order

We reserve the right to determine the eligibility and amount of any refund or credit.

SECTION 5 - CHANGE OF MIND RETURNS

Returns for change of mind will be assessed at our discretion.

Where approved, change of mind returns will be processed as either:

Store credit equal to the purchase price less original freight costs

or

Refund to the original payment method less original freight costs and a 20% restocking fee.

If a refund to the original payment method is requested it must be requested within 24 hours of return approval.

Where no refund request is received within this period, the return will be processed as store credit.

SECTION 6 - ITEMS THAT DO NOT FIT VEHICLE

Where a part does not fit a vehicle and the customer has not first contacted us with sufficient vehicle identification details (such as VIN or chassis number) for compatibility verification, the return will be treated as a Change of Mind return.

These returns will be subject to freight deductions and the restocking fee outlined in this policy.

SECTION 7 - DAMAGED OR DEFECTIVE ITEMS

If you believe you have received a damaged or defective item you must notify us within 48 hours of receiving the item.

Your email must include clear photographs of the damage or defect along with your order number and details of the issue.

Failure to notify us within this timeframe may result in the claim being declined.

Where a claim is approved we may at our discretion offer a replacement, repair, refund or store credit.

SECTION 8 - MECHANICAL AND ELECTRICAL PARTS

Where mechanical or electrical components are purchased and a defect or failure is claimed, we may require proof that the component was installed by a suitably licensed or qualified repairer.

This may include invoices, workshop documentation, or other proof of professional installation.

Returns or warranty claims may be declined where parts have been incorrectly installed, modified, or used in an unintended application.

SECTION 9 - SALE ITEMS

Only regular priced items may be refunded.

Sale items and clearance items cannot be refunded unless the item is faulty under Australian Consumer Law.

SECTION 10 - SIMILAR BRANDED ITEMS

From time to time we may supply a product of similar fit, specification, or quality where the originally listed brand is unavailable.

By purchasing from our store you acknowledge and accept that equivalent replacement brands may be supplied.

SECTION 11 - SHIPPING COSTS AND RETURN SHIPPING

Customers are responsible for all costs associated with returning items unless the return is due to an error on our part.

Original shipping costs are non-refundable.

All returned items must be sent using a trackable shipping service.

Customers must provide the tracking number to our returns team by email in text form once the item has been lodged with the carrier.

Returns sent without tracking information may not be accepted or processed.

We are not responsible for items lost or damaged in transit.

SECTION 12 - REFUNDS

Where a refund has been approved, refunds will be processed within 7 days of approval.

Refunds will be issued to the original method of payment unless otherwise agreed.

Depending on your bank or payment provider it may take up to 21 days from processing for the refund to appear in your account.

Customers should allow up to 28 days from the date of refund approval before contacting us regarding the status of their refund.

SECTION 13 - BANK TRANSFER REFUNDS

Where the original payment was made by bank transfer, we may require proof of identity before issuing a refund to a nominated bank account.

This requirement exists to prevent fraud and unauthorized refund requests.

SECTION 14 - FRAUD PREVENTION

To protect our business and customers from fraudulent claims we reserve the right to investigate all return requests.

We may request additional information, documentation, photographs, installation details, or proof of purchase before approving a return.

Returns may be refused where we reasonably believe the claim is fraudulent or misleading.

SECTION 15 - INSTALLED OR USED PARTS

Parts that have been installed, fitted, modified, or used are not eligible for return unless the item is confirmed to be faulty under Australian Consumer Law.

Evidence of installation may include but is not limited to:

  • tool marks

  • mounting marks

  • grease, oil, or fuel residue

  • electrical connection marks

  • damaged packaging

Items showing signs of installation may be refused or subject to a partial refund at our discretion.

SECTION 16 - ELECTRICAL COMPONENTS

Electrical and electronic components are non-returnable once they have been installed, connected, or tested.

These items include but are not limited to sensors, switches, relays, ignition components, control modules and wiring components.

Incorrect diagnosis, incorrect installation or vehicle faults do not constitute a defect in the supplied part.

Where an electrical component is believed to be faulty we may require testing by the manufacturer or supplier before approving a refund or replacement.

SECTION 17 - PRODUCT IDENTIFICATION AND FRAUD PREVENTION

To prevent fraudulent returns and product substitution we may record identifying marks, serial numbers or packaging identifiers prior to shipment.

Returned items may be inspected and verified against these records.

Returns may be refused where the returned product does not match the item originally supplied.

SECTION 18 - VEHICLE COMPATIBILITY

Customers are responsible for ensuring that parts are compatible with their vehicle prior to purchase.

Where assistance is requested we may ask for vehicle identification details including VIN or chassis number.

Vehicle compatibility information provided on our website or by our staff is intended as a guide only and variations between vehicles, model years, aftermarket modifications and manufacturer changes may occur.

Incorrectly ordered parts may be treated as Change of Mind returns.

SECTION 19 - RETURNS CONTACT

If you have any questions regarding our returns policy please email our returns team at:

Returns enquiries cannot be handled over the phone.

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