Returns and Refund
Returns and Refunds Policy and Process
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Returns
Our policy lasts 21 days. If 21 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Return Address
All returns should be addressed to "Righteous Kombis Returns, 4/2 Raverson Close, Somersby NSW 2250"
There are certain situations where nil or partial refunds will be approved
- Items with obvious signs of use or incorrect fitting
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 21 days after delivery
- Items returned to us without following our returns process and where the return has not first been approved by us.
Return Requests
All return requests need to be sent to us by email. Please include your name and order number, details of your request and photos of the item. Our returns team will review your request and get back to you within two business days. If your return request is approved please send the item back to us at "Righteous Kombis Returns, 4/2 Raverson Close, Somersby NSW 2250". Please include a printout of the return request confirmation email. Once you have sent the item back please email us with the tracking details and a lodgement receipt. Once the item has been received by us our returns team will assess the item and determine whether you have been approved for an exchange, refund or credit. You will be notified within three business days of the outcome of your return request.
Refunds (if applicable)
If you are approved for a refund, your refund will be processed, and a credit will applied to your credit card or original method of payment. Refunds will be processed within 5 business days of the approval of your refund. Please allow up to three business days to see the credit in your account
Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, please first re-check your account and then contact your bank or credit card company as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund yet, please contact us at refunds@righteouskombis.com.au stating your full name and order number.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Mechanical and Electrical Parts
Where you have ordered mechanical or electrical related components, and these parts fail, to receive a return or refund, we may require a form of proof that the component was fitted by a suitably licensed or qualified repairer.
Sale items (if applicable)
Only regular priced items may be refunded. Unfortunately sale items cannot be refunded.
Damaged and defective items
If you believe you have received a damaged or defective item you must notify us within 48 hours of receiving the item to be eligible for a return. Please follow our standard returns process and include clear photos of the damage.
Similar Branded items
At times we may not have the identical brand item in stock. In such cases we reserve the right to supply a product of similar fit and quality.
Change of Mind Returns
Change of mind returns will be at our discretion and will only qualify for an exchange or store credit.
Item Does Not Fit Vehicle
All such returns for parts that do not fit part fit your vehicle where you have not first asked us and provided satisfactory details for us to identify the vehicle, will fall under "Change of Mind Returns".
Shipping Costs and Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. The original shipping cost you paid is non-refundable.
For all items that are returned to us by freight or post you must use a trackable service and provide us with the tracking details and proof of lodgement.
If you have any questions regarding our returns policy please email our returns team at returns@righteouskombis.com.au. Unfortunately we are unable to answer questions related to returns over the phone.
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